Service Oriented Architecture works because a Service represents a real-world "What we do".
---
Not sure whom is being quoted though I found it in "Service Architecture Methodoly, Version 1 - agust 2005, Capgemini".
Een dag uit het leven van een Microsoft Solution Architect
A day in the life of a Microsoft Solution Architect
About SOA, Career building, Economics, Politics, Modelling and ofcourse Microsoft Developement!